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  1. SMG HEARTH & HOME LLC
  2. FAQ
  3. Installation/Operation

Installation/Operation

  • Do ComfortBilt Pellet Stoves Use Electricity?
  • Why are there 2 fire switch sensors on the stove? Do both need to be connected?
  • What is the Wi-Fi setting? Can I use Wi-Fi?
  • Where is the air intake damper located?
  • What is the metal ball and rod located at the top?
  • What piping kit do I need? What comes with it?
  • Will unplugging my stove reset all the settings on the control panel?
  • Can I change modes on the stove while it is running?
  • Can I set the temperature under 61°F (16°C) on this stove?
  • What is the difference between 3” and 4” pellet venting?
  • How often should I clean / deep clean my pellet stove?
  • Can you still use a cracked burn pot?
  • Can I burn corn or other biofuels in my pellet stove?
  • Do you offer professional installation?
  • What is the HHV efficiency rating?
  • Will these stoves work outside?
  • What is the glass air-wash system?
  • Do I need a hearth pad?
  • Can I fill the hopper without the stove shutting down?
  • How many pellets will the stove use?
  • How often should I clean my burn pot?
  • What happens to my stove during a power outage?
  • Should I use a surge protector?
  • What are the minimum clearances required?
  • Will the stove shut down when it reaches the desired temperature?
  • Can I hook up a remote thermostat?
  • How loud are the stoves?
  • Where are the exhaust and intake ports located?
  • What are the dimensions of the pellet stove?
  • Can the stoves be ducted?
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SMG HEARTH & HOME LLC