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  1. SMG HEARTH & HOME LLC
  2. Technical Support
  3. Troubleshooting

Troubleshooting

  • Auger not feeding pellets during ignition phase
  • Stove is Making a Groaning Noise From the Hopper/ Auger
  • Igniter does not get hot. Stove does not ignite.
  • Overheat / High Temperature Alarm
  • Vacuum switch fault - Stove fails to stay running in heating mode
  • Excessive smoke during startup.
  • Control panel is locked out. (May show a key icon at the top)
  • Total Power Failures - No power at control panel
  • How to change out the motherboard / circuit board
  • Low Temperature Alert: (check hopper and burn pot message)
  • Limited Airflow - Pellets building up in burn pot
  • Stove failed to ignite
  • How to turn on the ECO option
  • Living space is getting too hot. Options to reduce heat output
SMG HEARTH & HOME LLC