Jonathan Chamness

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Recent activity by Jonathan Chamness Recent activity Votes
  • Stove failed to ignite

    Symptoms: Stove failed to start a fire, or displayed a Failure to ignite alert message.   Resolution:  Clearing the Alert: You can clear the alert code by pressing and holding the On/Off button at ...

  • Can I hook up a remote thermostat?

    Question:   Can Comfortbilt pellet stove be connected to an external thermostat? How do I control the temperature of the room? Answer:  Our stoves have a built in temperature sensor that can read t...

  • How to connect a Remote Thermostat to a Comfortbilt Pellet Stove

    Objective: Installing and connecting a thermostat  Procedure: Connecting a Thermostat: Connect the "Call for Heat" extension wires from the thermostat to the bottom circuit board. Open the right s...

  • Limited Airflow - Pellets building up in burn pot

    Symptoms:  Lazy flame, pellet buildups in the burn pot, and dark black ash or soot on the glass are clear indications of limited airflow. Resolution:  This video demonstrates the airflow circuit, a...

  • Low Temperature Alert: (check hopper and burn pot message)

    Symptoms: Fire died and/or stove displays a Low Temperature message. Resolution: You can clear the alert code by holding down the On/Off button at the top left of the panel, for 5 seconds. Here is ...

  • Excessive smoke during startup.

    Symptoms:  Excessive smoke, or violent puffing or popping during startup/ignition.   Resolution:  Troubleshoot igniter. Ensure clean exhaust airway. Adjust startup fuel delivery.   Cause: Excessive...

  • Vacuum switch fault - Stove fails to stay running in heating mode

    Symptoms:  Stove goes into "Igniting" mode and starts a fire, but will stop feeding pellets shortly after the room blower fan engages and the panel shows "Heating" mode.   Resolution:  This video s...

  • Can I add a hopper extension to my pellet stove?

    Question:  Can an extension be added to my stove to give me more fuel storage and run time between refueling?   Answer:  In most cases, yes.  We offer hopper extension addons for many of our stove ...

  • How do I register my Pellet Stove?

    Question:  I did not receive a warranty card. How can I register my stove for future warranty claims? Answer:  You can register your appliance directly on our website:

  • Do you have replacement parts?

    Question:  Do you have replacement parts available? How long does it take to ship? Where can I get replacement parts? Answer:  Yes.  We warehouse a full inventory of replacement parts for all stove...