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Activity overview

Latest activity by Jonathan
  • Jonathan created an article,

    Can I add a hopper extension to my pellet stove?

    Question:  Can an extension be added to my stove to give me more fuel storage and run time between refueling?   Answer:  In most cases, yes.  We offer hopper extension addons for many of our stove ...

  • Jonathan created an article,

    How do I register my Pellet Stove?

    Question:  I did not receive a warranty card. How can I register my stove for future warranty claims? Answer:  You can register your appliance directly on our website:

  • Jonathan created an article,

    Overheat / High Temperature Alarm

    Symptoms:  Very hot temperature at the top of the stove, leading to an "Alarm - High Temperature" message being displayed on the screen. Resolution:  1) Ensure the blower fan is working and pushing...

  • Jonathan created an article,

    Vacuum switch fault - Stove fails to stay running in heating mode

    Symptoms:  Stove goes into "Igniting" mode and starts a fire, but will stop feeding pellets shortly after the room blower fan engages and the panel shows "Heating" mode.   Resolution:  This video s...

  • Jonathan created an article,

    Can you still use a cracked burn pot?

    Question:  Can a burn pot that is cracked or warped still be used? Answer:  Yes.  A burn pot has two main functions.  1) It holds the pellet fuel in place while it burns, and 2) It allows airflow t...

  • Jonathan created an article,

    Excessive smoke during startup.

    Symptoms:  Excessive smoke, or violent puffing or popping during startup/ignition.   Resolution:  Troubleshoot igniter. Ensure clean exhaust airway. Adjust startup fuel delivery.   Cause: Excessive...

  • Jonathan created an article,

    Control panel is locked out. (May show a key icon at the top)

    Symptoms:  Control panel is locked, and no response or beep when buttons are pressed. A skeleton key icon may be present at the top of the screen. Resolution: For the current panels that show a hou...

  • Jonathan created an article,

    Can I burn corn or other biofuels in my pellet stove?

    Question:  Is it possible to burn corn or other biofuels in Comfortbilt pellet stoves? Answer:  No, Comfortbilt pellet stoves were designed and tested for premium wood pellets only. Burning corn or...

  • Jonathan created an article,

    Do you sell Parts, Hearth Pads and Pipe Kits in Canada?

    Question: Are replacement parts, hearth pads, and pellet vent piping available for sale in Canada?  Answer:  We are in the process of making all of our products available in Canada. Please check ou...

  • Jonathan created an article,

    Do you offer professional installation?

    Question: Are installation and in-home technical or cleaning services available through Comfortbilt? Answer:  Unfortunately, we are unable to provide professional installations or in-home visits. W...