Skip to main content
SMG HEARTH & HOME LLC Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. SMG HEARTH & HOME LLC
  2. FAQ

FAQ

Installation/Operation

  • Do ComfortBilt Pellet Stoves Use Electricity?
  • Why are there 2 fire switch sensors on the stove? Do both need to be connected?
  • What is the Wi-Fi setting? Can I use Wi-Fi?
  • Where is the air intake damper located?
  • What is the metal ball and rod located at the top?
  • What piping kit do I need? What comes with it?
See all 32 articles

Shipping/Returns

  • Where will the delivery driver place my pellet stove?
  • Do you ship internationally?
  • How long does shipping take?

Sales

  • How do I register my Pellet Stove?
  • What’s the difference between an HP50 and an HP50S?
  • Do you sell Parts, Hearth Pads and Pipe Kits in Canada?
  • What is the difference between the manufacturer warranty and the extended parts warranty?
  • What are the dimensions of your hearth pads?
  • What is the difference between hardwood and softwood pellets?
See all 18 articles

Parts

  • What Burn Pot Will Fit My Pellet Stove(Steel or Cast Iron)?
  • Can I add a hopper extension to my pellet stove?
  • What parts fail most frequently?
  • Do you have replacement parts?
SMG HEARTH & HOME LLC