Symptoms: Auger is not feeding pellets during ignite phase, but will work in diagnostics.
Solution: Ensure the edge around the hopper lid is free from pellets that may be hindering the lid from closing. If lid switch is engaging, you may need to bypass the hopper lid to get the auger to engage.
Cause: ComfortBilt Pellet Stoves are equipped with a safety feature that does not allow the auger to feed pellets if the hopper lid is not fully closed.
This is mainly used for households that have small children who may insert their hands inside the hopper.
If you have a newer stove model, you can disable this function by going to “Safe Mode” and selecting the “limit” function. Please refer to the following steps to disable Safe mode.
- From the home screen, press and hold the Enter button (left arrow) until the set data menu appears.
- Scroll down to #7 Safe Mode, and press Enter.
- You will see 2 options. Limit, and Vacuum.
- Press the UP arrow to shade the bubble next to the word Limit.
- Now back out of the menus by pressing the Exit button (right arrow) a few times.
- You should now see the Safe Mode indicator on the right side of the home screen.
- This now means that the computer is ignoring the lid switch, and the auger will continue to run even when the hopper lid is open.
However, if you have an older stove model with a “roller lid switch” you will need to disconnect the wires manually to jump them, or to replace the faulty switch.
If your auger stops feeding pellets after the initial ignition, it may be a vacuum switch issue. Please refer to the following article to troubleshoot this issue: https://comfortbilt.zendesk.com/hc/en-us/articles/6796970328845-Vacuum-switch-fault-Stove-fails-to-enter-into-heating-mode