Symptoms: Failed ignition. Pellets dropping but not burning. Failure to Ignite alert message. Igniter is not getting hot.
Solution: Test the igniter to see if it is getting hot or if it needs to be replaced.
Test the igniter by:
1: Holding the left arrow for 5 secs, while on the home screen, to enter the “Set Data” Menu
2: Scroll down to #6 - Diagnosis and press the left arrow again.
3: Press the left arrow until you highlight “Fire” and then press the up arrow.
4: The bubble/circle next to “fire” should be filled/shaded. If so, wait for 2.5 minutes and the igniter should be hot. If the igniter is not hot, this confirms it is faulty and needs to be replaced.
See the video HERE for more information.
Note: If the igniter is working, try checking to see if the issue is airflow related. Here is a video that will lead to more info. Click Here