Do you have replacement parts?

Question:  Do you have replacement parts available? How long does it take to ship? Where can I get replacement parts?

Answer:  Yes.  We warehouse a full inventory of replacement parts for all stoves right here in North Carolina, so the turnaround time is usually fairly quick.  At peak times, or near the end of a season, we may get low or backordered on some commonly stocked parts, such as igniters. 

Reach out to our sales team and have them put in the order for you, so it will ship out as soon as we replenish. This is the most effective way to secure your spot in the backorder queue.

Most in-stock parts will get shipped out by the next business day, and transit times usually take no longer than 3 business days.

You can find almost all replacement parts on our website here:  https://comfortbilt.net/collections/replacement-parts

You may also be able to find parts such as igniters and burn pots on Amazon.

For warranty claims, please submit a trouble ticket with all of the relevant information and any related pictures.